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Job Purpose
The Store Repair Technician will serve customers by diagnosing, troubleshooting and repairing devices while ensuring customer satisfaction.

Duties and responsibilities:

Diagnose, troubleshoot and repair devices.
Provide recommendations for problem resolution.
Explain complex technician issues to customers in a non-technical, simple to understand manner.
Sell Home+ insurance program through Asurion.
Meet or exceed sales goals.
Provide repair and replacement estimates to customers.
Ensure that all repairs meet or exceed uBreakiFix quality standards.
Greet customers in a friendly manner and maintain a positive, fun work environment.
Answer phone calls with a professional, courteous and friendly demeanor.
Ensure that customers have an enjoyable five-star experience by providing superior customer service and exceeding customer expectations.
Keep track of all devices and inventory while safeguarding all store stock.
Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair.
Maintains the cleanliness and professional appearance of the store.
Other duties as assigned.

Qualifications:

Outstanding customer service skills
Excellent technical, problem solving, and analytical skills
Exceptional organizational skills
Strong written and oral communication skills
Proficient in Microsoft Office
Work well individually
Ability to work flexible hours, including weekends and holidays
High school diploma or GED
Valid Driver’s License
Ability to pass driving, drug, and background screening

Benefits:

Medical, Dental, and Vision Benefits
401K Retirement
Paid Sick Days
Paid Vacation Days
Bonuses
Commissions
Points (Redeemable for Prizes)
More, much more!

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Apply for Store/Remote Technician at uBreakiFix